history Historical Rewind · Included On Every Subscription

See exactly what happened.
Any device, any metric, any moment.

A user reports an issue on Monday morning. It actually happened Saturday at 9:57am. By the time anyone looks, it's gone. Most tools only show you right now. NTS lets you rewind any workstation, network node, or automation task to the exact moment it happened.

Small confession: we almost named the whole platform "Rewind". Solving this exact problem was one of the first things we set out to do when we started engineering NTS.

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speed 15-second intervals history 10 days full resolution calendar_month 90 days condensed history
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report The Problem

The ghost issue every IT tech knows.

The problem was real. By the time anyone looks, it isn't anymore. So nothing gets fixed - not until it fails hard enough that there's no other option.

Sat, 9:57 AM
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User hits a wall.

Machine grinds to a halt. Network drops. Something's wrong. They shrug it off and get on with their day.

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Mon, 9:00 AM
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They finally report it.

"My PC was really slow on Saturday morning." You check right now. Everything looks fine. Because it is fine, right now.

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You, Right Now
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Rewind to 9:57 AM Saturday.

CPU spike. Disk queue backed up. A process eating memory. Whatever it was, it's sitting right there on the timeline. No guessing, no waiting for it to happen again.

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Most RMM tools only show you now. That's fine when something is actively on fire. It's useless for the majority of issues, the ones that show up once, then vanish before anyone with access is watching.

What Gets Rewound

Not just workstation metrics. Everything.

Three different data types, one timeline. Pick any device, pick any moment, see what the platform saw.

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Workstation performance

CPU, RAM, disk, GPU, network interfaces, and running processes. Every managed endpoint, every 15 seconds. Rewind any workstation to any point and see the exact resource picture at that moment.

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Network node availability

Uptime, latency, and ping history for every monitored network device - routers, switches, firewalls, cameras, VoIP, printers. See exactly when a device dropped, and for how long.

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Automation & task history

Every One-Run Task, Service Monitor trigger, and Scheduled Command is plotted on the same time-scale chart as the metrics it affected. See the action and the result, side by side, after the fact.

15s Collection interval
10 Days at full resolution
90 Days condensed daily history

Full-resolution data covers the last 10 days at 15-second granularity. After that, it's rolled into 24 condensed data points per metric, per day, for 90 days total. Recent issues get forensic detail. Older issues still get an honest answer.

chat_bubble In Practice

What you can actually ask NTS

Real questions MSPs get from clients, and what the answer looks like with a rewind versus without one.

"It was slow on Saturday morning, is my PC broken?"
close Without rewind: "It looks fine now. Let us know if it happens again."
check_circle With rewind: "Confirmed - a backup job spiked disk I/O at 9:57am. Rescheduled it to run overnight instead."
"Was the camera actually recording during the incident?"
close Without rewind: No way to confirm availability after the fact.
check_circle With rewind: Historical uptime confirms 100% availability for the exact window in question.
"Did that scheduled task actually run last night?"
close Without rewind: Check this morning's state and hope it's consistent with what happened.
check_circle With rewind: See the trigger, the execution, and the resulting metric shift, on the same timeline.
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