route Why & How It Works
South African flag Built in South Africa

Why we built NTS.
And how it WILL benefit you.

Annual price increases. Per-technician seat costs that punish you for growing. Platforms so complex they need a dedicated admin just to configure. We've been on both sides of this - as the MSP paying the invoices, and as the engineers building the alternative. Here's our position, and exactly how NTS works.

Our Position

Four things we refuse to compromise on

The industry norms we built NTS specifically to break. No corporate hedging, no marketing spin. Just what we think, and why it matters for your MSP.

01
lock_open

Trials shouldn't be traps

It sometimes feels like half the SaaS industry is built on one business model: get as many people as possible to forget to cancel.

We want you to try our software, use it properly, and then decide to buy it - or walk away with zero friction. No credit card upfront. No "auto-billing starts on day 15". No dark-pattern cancellation flows. You also know exactly what the trial package is worth in ZAR, so there's no billing surprise if you do continue.

Clear, concise, full disclosure. The way it should have always been.
02
price_check

Pricing built on cost, not margin

Most platforms price based on what competitors charge, not what the software actually costs to run. MSPs end up out of pocket, absorbing costs they can't recover from clients.

We did the math. R5 per endpoint per month, ex VAT - less than 20 cents per device per day - and that includes the Remote Support Client. It replaces your RMM subscription and your TeamViewer or AnyDesk license in one line item. We're confident this is sustainable for us and genuinely affordable for the average small-to-medium MSP in South Africa. If costs shift, we'll communicate it clearly - no stealth increases.

Disruption, because the big boys have been calling the shots for too long.
03
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Features built from MSP feedback

We didn't look at other RMMs and try to copy them. We spoke to MSPs on the ground, in the South African market. Three things kept coming up.

1. "The tools cost too much."

RMM subscriptions. TeamViewer per-technician seats. AnyDesk renewals going up every year. MSPs absorb these costs because clients won't pay a line-item for "the software we use to support you". We built NTS so the math actually works: R5 per endpoint per month, remote support included, unlimited technicians.

2. "The platforms are too complicated."

Enterprise RMMs are built for enterprise teams with dedicated admins to configure them. Most MSPs are 1-5 people. NTS is designed to be running in minutes, not days. Create Agency. Create Site. Install Agent. Done. No NTS training certification, no three-day onboarding, no consultant required.

3. "How was this machine doing on Saturday?"

Traditional tools show you what's happening right now. The problem is half of IT issues happen when nobody is watching. We built full historical rewind - see any device, any metric, any time of day, any date. Compare nodes side by side. Catch the problem that disappears the moment you look at it. This isn't supposed to be quantum mechanics. See how Rewind works.

Feature checklists don't solve problems. Talking to MSPs does.
04
flag

Proudly South African. Unafraid.

Who said we can't build a Saffa-native tool that offers a genuine alternative to the international big boys?

The development house behind NTS has been building software for the South African market for close to 20 years. NTS is based on direct input from our sister company - a South African MSP that's been operating for the same 20 years. We built NTS because we understood the problems and had the capability to solve them, so we did. It's that simple.

ZAR pricing, local support, local understanding. Without apology.
Louis van Tonder, Co-founder of Brainwave Software Labs and NTS
Founder Statement

You're running an MSP. You need pricing that doesn't punish you for growing. You need remote support that's actually included - not another line item creeping up every renewal. You need a platform that does its job without a dedicated admin to run it. And you don't need forty features bolted on to justify a bigger price tag. You need things that solve real problems, built properly and simple enough to use every day. So that's what we built.

We didn't guess at any of this. I'm co-founder of an MSP that's been running in South Africa for 20 years. I'm also co-founder of the development house that builds NTS. I've paid the invoices. I've felt every price increase. I've sat through demos of "does everything" platforms that mostly just did everything except make my day easier. I got tired of paying for feature bloat priced for someone else's budget. So we built something better. Every feature in NTS earns its place, solving a problem an actual MSP raised, not padding a checklist. Today, it's engineered and supported by a talented technical team who genuinely gives a damn about getting it right.

Louis van Tonder Co-founder, Brainwave Software Labs · Lead engineer & chief of ideas behind NTS · LinkedIn
5-minute setup

Your first site, live

A straight path from zero to visible metrics. No surprises, no hidden configuration step, no "we'll email you when your tenant is provisioned".

  1. 1

    domain_add Create your Agency

    Sign up and your Agency workspace is provisioned instantly. This is your top-level container. All your clients, sites, and workstations live under it.

    No credit card. No sales call. No "we'll be in touch".
  2. 2

    apartment Create a Site

    A Site is a physical location: a client's office, your own office, a branch, a warehouse. Name it, tag it, and you're ready to add endpoints.

    Start with your own office as a pilot. Most MSPs do.
  3. 3

    download Download & install the Agent

    The Agent installer is the same binary for every site. During installation you'll enter three things: your Agency identifier (a short code of your choosing), your Site code (specific to this location), and a Security Key. The Agent uses these to register the device to the correct site under your NTS cloud account - no site-specific build needed.

    Lightweight. Windows-native. No Java, no Electron, no 400MB RAM footprint.
  4. 4

    sync Metrics start flowing immediately

    The moment the Agent installs, it starts collecting CPU, RAM, disk, GPU, network, and running-process data at 15-second intervals. No "wait 24 hours for your first data sync". Data is retained at full resolution for 10 days, then rolled into daily averages (24 data points per metric, per day) for 90 days of condensed historical rewind.

    Open the Control Panel and watch live metrics appear. The rewind starts building from first install.
  5. 5

    dashboard View in the Control Panel

    Navigate to your Site, click the workstation, and you've got live performance, 10-day full-resolution rewind, 90-day condensed history, anomaly alerts, and full Remote Support - all from the same dashboard.

    Remote Support is baked right into the Agent. No extra Teamviewer or Anydesk licenses required.
  6. add_circle

    lan Optional: add network device monitoring

    Pick any Agent on the Site to act as your network monitoring point. You explicitly add the devices you want to track - routers, switches, firewalls, NVRs, CCTV cameras, VoIP phones, printers, servers, IoT - by IP address. No auto-discovery. No surprise billing for devices you never intended to monitor. Just the infrastructure you choose to track, with historical uptime, latency, and availability data.

    No separate appliance. No forced license endpoints. You control what gets monitored.
  7. add_circle

    engineering Optional: set up remote management and automation

    From any workstation's panel in the CP, queue One-Run Tasks on demand - run a CMD session, launch an app with arguments, send a message to the user, clear temp files, or trigger a reboot. For continuous monitoring, configure Automation Tasks: Service Monitor and Process Monitor watch for failures and fire configurable recovery actions automatically. Scheduled Commands run maintenance scripts on a day-of-week timetable. Every trigger and execution is plotted on a time-scale chart alongside your workstation metrics.

    Need to act across a whole site at once? Site ORT lets you broadcast a task to all selected stations simultaneously - one action, every machine.

    Every action is admin-gated. Full audit log: who ran what, on which station, and when. Full Remote Management detail
  8. add_circle

    support_agent Optional: use technician-triggered remote support

    Remote Support is already built in - users can initiate a session from the Agent tray icon at any time. But you can also trigger it as a One-Run Task from the CP. The same Windows remote access prompt appears on the endpoint and the same one-time code is generated. In standard mode the user reads the code to you. In unattended mode - for workstations where no one is present - the Agent relays the code back to the CP so you can connect without the user needing to be involved. Fully transparent either way: nothing is hidden from anyone sitting at the machine.

    No extra license. No AnyDesk. No TeamViewer. Unlimited technicians and concurrent sessions on every subscription. Full Remote Support detail
Scale up

Once one site is working

The same motion. Rinse and repeat. NTS grows with your MSP.

devices

Deploy to more workstations

Same Agent installer, same Site. Each workstation becomes a managed endpoint the second it reports in.

lan

Monitor every device on the LAN

Designate any Agent as the network sensor for a Site. It scans the LAN and tracks uptime, latency, and historical availability for every device with an IP - routers, switches, firewalls, NVRs, CCTV cameras, VoIP phones, printers, servers, IoT. Each willfully monitored endpoint consumes a license.

history

Rewind any device, any time

10 days of full-resolution data. 90 days of condensed daily averages. On every managed endpoint and every network device. When a client says "it was slow last Tuesday morning" - you can actually check.

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Add more Sites, same motion

New client? New branch? Create another Site, deploy the Agent, done. Every Site is isolated, labelled, and billable independently - but all rolled up under your Agency in the Control Panel.

info

If it has an IP, we can tell you how available it is, over time. That's the whole philosophy behind NTS network monitoring. Not a single "is it up right now?" ping - historical availability, trend analysis, and alerting across every device on the LAN.

rocket_launch

Want to try this out with your own agency? Start a full-featured 14-day trial - no credit card required. Like it? Sign up and keep using it.

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